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LivePerson believes that a brand can deliver the most powerful contact center by successfully understanding their consumers' intents and using this knowledge to continuously improve the consumer experience and their own operations. Product overview Intent Manager is a suite of tools that lets you: Build an intent taxonomy…
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There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: * Use the Getting Started checklist in the Dashboard to get your site…
This is an example of a 'rules' discussion, laying out expected behaviour for new users who join the community. Customize it to suit your specific needs, or write your own rules completely from scratch! This community has been created so that you can exchange ideas, converse and meet others who share a common interest.…
Here are some tips and tricks for using this forum: * Use the reactions. These let you share how you feel about other’s comments. The most liked content shows up on the Best Of page. * Mention others. Put an @ symbol before the username to mention someone. They’ll get notified when you do. * Update your notification…
Thank you for starting new discussions and asking questions. The more you contribute, the better this forum becomes. Here are a few tips to help you create great discussions: * Make the discussion title or question as descriptive as possible. A good discussion title is a short preview of your post and is what gets people…
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What does this action do? Describe the value to your community members.
“Use this space to add a Customer Spotlight by telling the customer's story using their unique language, share what problems they experienced, and how they conquered it by using your product(s).”
